Questions, answered.
The things collectors ask us most, in one place.
Products
What does Animes Fig Vault sell?
Collector pieces: studio resin statues, scale figures, life-size statues and a small number of related collectibles such as trading cards, watches and props. One Piece is our largest collection, alongside Naruto, Demon Slayer, Dragon Ball, Attack on Titan, Jujutsu Kaisen and more.
How do I know whether a piece is in stock?
Every listing shows its status next to the price: in stock, open for pre-order, or out of stock. You can also filter the shop to show in-stock pieces only.
What does “pre-order” mean?
A pre-order piece is reserved for you before it is produced or delivered to us, so it ships later than an in-stock piece. Pre-orders and special orders can have different cancellation and return conditions, so please read the listing and ask us if anything is unclear.
A listing is short on detail. Can I get more information?
Yes. Some listings carry only photos and basic specifications. Message us on WhatsApp with the name of the piece and we will share what we know about size, materials, edition and included parts.
Ordering & payment
How do I place an order?
Add pieces to your cart, open the cart and continue to checkout. Enter your contact and delivery details, then pay by card on our payment provider’s secure page, or send the order to our team on WhatsApp to arrange it directly.
Do you offer bulk or wholesale orders?
Yes. If you are buying for a group, a shop or a large display, contact us with the pieces and quantities you need and we will put together a quote.
Is there a discount for larger orders?
Yes. Enter the code VAULT15 in your cart for $15 off any order with a subtotal of $1,000 or more.
Can I change or cancel an order?
Contact us as soon as possible. If the order has not been processed or dispatched we will do our best to change or cancel it. Pre-orders and special orders may be restricted because they are reserved specifically for you.
Shipping & returns
Do you ship internationally?
Yes, we ship worldwide. Statues vary a great deal in size and weight, so shipping is quoted by destination and parcel size and confirmed with you before dispatch.
Will I have to pay customs duties or import taxes?
International orders may be subject to duties, taxes or fees charged by the destination country. These are set by local authorities and are the responsibility of the recipient.
How can I track my order?
Once your order is dispatched we send tracking details to the contact information you gave at checkout. If you need an update, message us with your name and order email.
What if my piece arrives damaged?
Contact us as soon as possible after delivery with clear photos or video of the packaging and the piece. Depending on the damage we may offer a replacement part, a replacement, a repair solution or a refund.
Can I return a piece?
Returns are accepted where an item qualifies under our returns policy: generally unused, in original packaging with all accessories and documents. Because many pieces are limited, special-order or pre-order items, change-of-mind returns are not always available. See the full policy on the Shipping & returns page.
Still stuck? Contact our team and we’ll help.