Shipping & returns.

Shipping

We ship worldwide. Because pieces range from small figures to life-size statues, shipping is not a flat rate: it is quoted by destination and parcel size, and confirmed with you before your order is dispatched.

International orders may attract customs duties, import taxes or handling fees charged by the destination country. These are outside our control and are the responsibility of the recipient.

When your order ships, we send tracking details to the contact information you provided at checkout.

Return eligibility

To be eligible for a return, an item generally must:

• be unused and in the condition in which it was received;
• include its original packaging and all accessories;
• include any documentation or certificates supplied with it;
• be returned within the return period we confirm when the return is approved.

We may refuse a return if the piece has been used, altered, damaged after delivery or sent back without required components.

Damaged or defective items

If your order arrives damaged or appears defective, contact us as soon as possible after delivery with clear photographs or video of both the packaging and the piece. Depending on the circumstances we may offer a replacement, a replacement component, a repair solution, a refund or another appropriate resolution.

Incorrect item received

If you receive something different from what you ordered, send us your order details and photographs of the item. Once reviewed, we will explain the next steps and, where appropriate, arrange a replacement.

Change-of-mind returns

Many of our pieces are collectible, limited-edition, special-order or pre-order items, so change-of-mind returns are not always available. Where one is accepted, the item must be unused, unopened where applicable, and in its original condition and packaging. Return shipping and any non-refundable shipping or handling charges may be the customer’s responsibility.

Non-returnable items

• Items identified as final sale.
• Customised or personalised products.
• Products damaged through customer handling.
• Opened products where return restrictions apply.
• Pre-order or special-order products whose terms restrict cancellation or return.

Pre-orders and special orders

Pre-order and special-order pieces may be reserved or ordered specifically for you, so they can carry different cancellation, refund and return conditions. Please review the listing and ask us before ordering if you are unsure.

Refunds

Once an approved return is received and inspected, we confirm whether it meets the conditions above. Approved refunds are issued to the original payment method where possible. How long a refund takes to appear depends on your payment provider or bank.

Start a return

Contact Animes Fig Vault before sending anything back so we can confirm eligibility and give you return instructions. Contact us.